Med Express

I arrived at 12:19 for my drug screen in which they tell me theres one ahead of me. I then wait, realizing Ive prepared for this all morning I really have to go.

I ask how much longer she says one more ahead and then its me. So I wait, until I realize it is now 1 oclock six other people have walked in now for drug screens no appointment made did the same thing as me and came in two gentleman have gone back to have the screen done and still nothing. My ride had to leave so I left and they called me 20 minutes later saying its time for my drug screen after I left.

I proceed to tell the woman that I would like my paperwork back and speak to someone higher up she says the manager is on vacation to which my reply was I wasnt seen at all and its almost 2 hours to which her reply is they had appointments I said maam they walked in just like I did you told the gentleman he was next after telling me that two people ago. To which she replys with no they didnt dont like it go somewhere else and hangs up on me.

I went to Med Express on Kirkwood Highway in Wilmington De on Sat June 24th. This was the worst experience EVER!!.

I got there and no one at front desk so I waited a couple of minutes and no one came to desk, so I called while sitting in lobby. The phone rang for ten minutes. Every two maybe three minutes of ringing it would hang up. So I called back.

This was done three times. Eventually an employee came out to see a patient out. I asked if anyone was checking in patients, the response was that the secretary must be in bathroom. When expressed I've been sitting here 20 minutes she had the Audacity to tell me they are short staffed and I need to complain to corporate.

I am the only person in this waiting room for twenty minutes with No, No cars in parking lot and my punishment for be ill and wanting care is to tell me to call corporate. Nurses take a oath to help and this woman was anything but helpful. Not a let me see where receptionist is or how can I help you. Just a we are understaffed with no patients and I'm too consumed with doing who knows what to assist you.

What really put the icing on cake was the phone rang while I was still waiting on this absent receptionist and I literally watched someone behind counter come out answer phone, LOOKED AT ME and walked back into the back of building. Maybe Sat after 2 o'clock are slow because they just don't respond to customers and the customers just leave and use Christiana Care, because they are actually present to care for the ill. This place and the employee attitudes towards patients is irrepressible.

We've all worked understaffed, but in what world is it acceptable to not work. That staff needs retraining or replacement.

The initial staff I met at the front window were nice but when I went back with the information the person already has she was facetious and pompous also I just had a physical done about 2 months ago for a prospective job and lady said oh you're 5'9 and a half inches will just say 5'10 been that way since high school now all of a sudden I'm 5'8 she might want to learn how to measure I don't think you can shrink in a little bit of 2 months same with eyes I just tested 2010 and 2020 try to explain to her my eyes get dry just put in drops and she wouldn't wait she's like oh no just go ahead and read the line you can see I'm like no just give me a second and that became this test of wills yet on the front door you can see because they get dirt bags who are druggies any kind of violent action or words towards staff will get you kicked out see they have to threaten people like that because of the simple fact they themselves are the passive aggressive people who treat people like dirt you're just a number they don't care about you they just want to get you out the door that's why the reviews are so horrible in the rating so low and bad worthless go somewhere else if you can