Not resolved

Horrible experience with staff who is incompetent. If a medical center is to handle the care for a company, said medical center should be aware of the rules of follow-up-care in their contract.

Sure mistakes happen, but when a medical center fails to own up to their mistakes at the expense of the patient, that is a problem. Additionally, providers completed paperwork incorrectly on more than occasion. If you want to trust your medical care to a low-quality medical staff, then give Med Express a try. If you care about your health, see another urgent care facility.

When you get upset about wait time due to their mistake, they threaten to not treat you.

Word of advice, when someone is upset because of a position you put them in because you are incompetent, “calm down” is the wrong phrase to use. Also, there should be a class action lawsuit against a medical company who asks you to sign legal documents without letting you read them.

Review about: Med Express Medical Care.

Reason of review: Poor customer service.

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